CUSTOMER
SUCCESS STORY
Digital Infrastructure Transformation at Pertamina Hulu Rokan with Berca Hardayaperkasa
A Collaborative Victory:
The collaboration between
Berca Hardayaperkasa and Pertamina Hulu Rokan (PHR) delivers a resilient IT backbone supporting critical upstream oil and gas operations.
This project modernized PHR’s infrastructure with reliable server, storage, and cloud-based backup systems across Rokan’s key operational areas.
Onsite technical support and strict SLA commitments ensure system availability and rapid response to minimize downtime.
The solution enhances PHR’s ability to manage critical data securely and efficiently across dispersed remote sites.
With a stronger, more secure, and standardized network in place, the insurance company is now well-positioned to confidently explore future technology initiatives such as cloud integration, zero-trust security, and IT operational automation
Head Office
Gedung BERCA Jl. Abdul Muis No. 62 Jakarta 10160 Indonesia
Tel : (62-21) 3800902, (62-21) 3455880
Fax : (62-21) 3812044, (62-21) 3518814
Email : crc@berca.co.id www.berca.co.id Ferbruary 2021
“Delivering Resilient Server, Storage, and Backup Systems for National Oil & Gas Operations”
As a strategic subsidiary within Indonesia’s oil & gas holding, Pertamina Hulu Rokan (PHR) plays a critical role in upstream operations across Sumatra.
With operations spread over remote areas like Duri, Minas, Rumbai, and Dumai, PHR faces significant IT challenges, especially ensuring continuity, scalability, and security of its core infrastructure.
To address this, PHR partnered with
Berca Hardayaperkasa (Berca) to deliver an
end-to-end solution covering the procurement and maintenance of server, storage, and
backup systems.
Berca, one of the largest and most reputable system integrators in Indonesia, was entrusted to provide a turnkey solution involving hardware & software supply, installation, ongoing aintenance, and advanced monitoring capabilities.
Comprehensive Solution Delivery
This strategic project covered:
Provision and activation
of VMware licenses
Tape library maintenance and
hardware provisioning
NetApp warranty extension &
100-unit hardware carepack
Daily monitoring and
monthly reporting
Installation of high-performance
servers and storage systems
Onsite technical personnel
during the contract duration
Cloud-based backup
monitoring and support
Beyond deploying infrastructure, Berca ensured tight SLA-bound services, including emergency recovery within 24 hours, preventive maintenance every 6 months, and full geographic support for PHR’s operation zones.
With the system now fully operational, PHR benefits from improved data management, faster incident responses, and enhanced system resilience all critical in the high-demand oil & gas sector.