CUSTOMER
SUCCESS STORY
Empowering Toyota Astra Motor with a Seamless Digital Workflow
The Solution
With the expertise of Berca Hardayaperkasa, Toyota Astra Motor implemented a digital travel request management system designed to streamline and automate the entire process — from submission to approval.
This transformation established a centralized platform where employees can easily create, submit, and track their travel requests in real time, while approvers can process and monitor submissions seamlessly.
Head Office
Gedung BERCA Jl. Abdul Muis No. 62 Jakarta 10160 Indonesia
Tel : (62-21) 3800902, (62-21) 3455880
Fax : (62-21) 3812044, (62-21) 3518814
Email : crc@berca.co.id www.berca.co.id Ferbruary 2021
Toyota Astra Motor (TAM) is a leading automotive company in Indonesia, established in 1971 as a joint venture between PT Astra International Tbk and Toyota Motor Corporation.
As the sole distributor and brand holder of Toyota vehicles in Indonesia, TAM oversees nationwide marketing, sales, and
after-sales services through an
extensive dealer network.
In an era where digital transformation defines operational excellence, Toyota Astra Motor (TAM) took a strategic step toward efficiency and innovation by partnering with Berca Hardayaperkasa. Together, they successfully transitioned the company’s manual workflows process into a fully digital ecosystem empowering employees, improving data accuracy, and streamlining workflows across departments.
The Challenge
Before the transformation, Toyota Astra Motor employees were required to manually create and submit travel request forms for every business trip.
This conventional process consumed significant time and resources, resulting in multiple operational bottlenecks.
Among the key challenges identified were:
Lengthy and time-consuming approval processes.
High potential for human error in data input.
Lack of transparency and real-time tracking.
Difficulty in monitoring approval status across departments.
Absence of centralized and standardized travel data.
The inefficiencies from these manual workflows not only slowed down business operations but also hindered decision-making and overall productivity.
The key improvements delivered include:
Automated submission: Digital forms replace manual paperwork, reducing administrative tasks.
Integrated approval workflow: Requests are automatically routed to designated approvers, eliminating delays.
Real-time tracking: Employees and managers can monitor the status anytime, from any device.
Data accuracy and consistency: Validation features ensure all information is accurate and standardized.
Centralized data repository: Travel records are securely stored in one system, supporting reporting and analysis.
The Impact
The implementation of this digital travel request system has reshaped Toyota Astra Motor’s internal operations — enhancing efficiency, transparency, and compliance across all departments.
Key outcomes achieved include:
Process efficiency increased:
Travel approvals are now completed within minutes instead of days.
Stronger compliance and control: Standardized digital workflows ensure alignment with company policies and audit standards.
Faster decision-making: Real-time access to reliable data supports timely management decisions.
Enhanced transparency:
Employees and managers gain full visibility into request progress and status.
Improved data accuracy:
Digital validation reduces input errors and ensures consistency.
Reduced administrative workload: Automation minimizes repetitive manual tasks and paper usage.